Incident Manager The Incident Manager displays a list of all the Active Incidents for the Customer. The window is broken into two halves. The top half of the page displays all Unhanded Incidents. Unhandled Incidents are those that are currently Active and have not been assigned to a case. The lower half display's all Active Incidents. 
The details displayed for each incident are: Device
| The name of the device and the site where it is located
| Incident ID
| A unique ID for the incident
| Trigger
| The entity that triggered the incident
| Start Time
| A date/time stamp of when the incident first occured
| Incident State
| Current state of the incident: Active, Inactive
| The colour of the device name indicates the severity of the incident: Colour
| Description
| Green
| No fault
| Yellow
| At-Risk
| Orange
| Imparied
| Red
| Failed
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Incident Handling Incidents are automatically generated when a Metric Entity enters into a fault condition. A fault condition is detected when a Metric entity's value matches a predefined Trigger entity value. The status of an entity can be seen in the State column. State
| Colour | Normal
| Green | Critical
| Red
| A summary of all current incidents is displayed in the Customer Status panel on the left hand side of every page below the Navigation Menu. The lower half of this panel indicates how many active Incidents there are. There are two tasks involved in handling incidents from the Lithium Web Interface: 1) Reviewing the incident 2) Opening a case Reviewing an Incident To view all current incidents use the Incident Manager Window, by clicking on the 'Incidents' link in the menu bar. This page displays a summary view of all unhandled (Those not assigned to a case) incidents, followed by all current active incidents. To view more details regarding the incident, you will need to navigate to the faulting device using the site navigator. The name of the site will be highlighted showing the severity of the incident. Information on Incident Handling can be found here .
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