Managing Sites

To add a site, simply click the Sites button and choose 'Add New Site'. The following fields are available:

Field	Description
Site Name	The short (often abbreviated) name of the site
Site Description	Longer, more descriptive name of the site
Address	The site's address
Suburb	The suburb in which the site is located
State	The state or province in which the site is located
Postcode	The postcode in which the site is located
Country	The country in which the site is located
Long/Lat	The coordinates of the site

All but the Site Name are able to be edited at a later date, by choosing the Edit link next to the site in question.

Managing Devices

To add a device, simply visit the site in which the device resides and click 'New Device'. The following fields are available when adding a device:

Field	Description
Device Name	A short name for the device. Often the first part of the device's hostname
Device Description	A longer description of the device
Management IP	The IP address used to manage the device
SNMP Community	The SNMP community configured for the device. Not necessary if the vendor module is ICMP Only
Vendor Module	Choose Auto-detect unless you wish to explicitly define what module is used to discover device metrics
Device Profile	Deprecated. Will be removed in future versions.
Refresh Interval	The interval for polling the device for information

 To edit a device, choose the Edit link next to the device in question. All but the Device Name can be edited at a later date.

Managing Users

Users can each be granted separate logins, providing differing levels of security for each individual. The three levels of security are as follows:

Level	Abilities
Status Only	Can view sites, devices and metrics.
Client	As above, plus the ability to view cases.
Staff	As above, plus the ability to manage cases (open, update, close).
Administrator	As above, plus the ability to manage sites and devices.

To add a user, open the User page and click 'Add New User'. You are asked to fill in various options on the next page, including a valid email address. You can edit existing users by choosing the Edit button for that user on the User page, and setting the same options.

The fields are as follows: 

Field	Description
Username	The username for the user
Password	The user's access password
Security Level	Level of access, as defined by the table above
Full Name	User's Full Name
Title	User's title/job role
Email	User's Email address - used for notifications
Work Phone	User's Work phone number
Mobile Phone	User's Mobile phone number
Contact Hours	The predefined times at which the system will send the user system notifications